Virtual Jewellery Consultant - Chupi

We're hiring a Virtual Jewellery Consultant

Ireland’s leading luxury technology business Chupi are seeking to expand their exceptional team. We are recruiting for a Virtual Jewellery Consultant to join our sales team.

We are recruiting for a Virtual Jewellery Consultant to join our sales team in our head office. We want to build a world class digital experience for our clients and show our latest collections virtually. We are looking for someone with incredible passion for our product and the ability to deliver customer service that captures the magic of love and kindness that is synonymous with the Chupi brand experience. You will be responsible for arranging virtual appointments to showcase our most precious and beautiful pieces and deliver a wonderful shopping experience for your clients.

We are building a world class digital experience for our global customer base. Already brilliant, we aspire to be the best across our ecommerce platform Shopify and our highly engaged social channels and are constantly innovating through the perfect mix of technology and marketing.

The role embodies the management of heirloom sales while hosting an extraordinary experience for our varied customer base. We mark the most important moments in people’s lives, from the happiest to the most heartbreaking - your involvement will contribute to the special occasions for our clients. This role reports to the store manager and will acquire and apply high standards of product knowledge and selling skills to maximise all sales opportunities.

The right candidate will have exceptional organisational and communication skills, a great understanding of customer service, a love for working as part of a fast-paced team.

Key responsibilities:

  • Deliver an incredible customer experience
  • Become an expert on Chupi brand identity
  • Building a strong client list
  • Keep up to date on product knowledge & promotional activities
  • Work comfortably with sales KPIs
  • Ensure stock levels and controls are optimised
  • Report weekly to management on goals and performance
  • Understand and relay customer feedback to management

Essential Experience:

  • 1-2 years experience working in high end retail
  • Passionate about delivering an incredible customer experience
  • Motivated to achieve and exceed sales targets
  • Excellent communication and organisational skills
  • Flexibility in working hours and an ability to work weekends is a must

Advantageous Experience:

  • Luxury retail experience
  • Jewellery retail experience
  • Silversmith or Goldsmith training
  • An understanding of gemstones

    Who we are:

    Described by the Irish Times as one of Ireland’s most loved brands we have taken diamonds into the 21st century. We are a digital first luxury brand operating a borderless business model whilst making each and every piece of our jewellery in Ireland.

    Our business is growing at an exponential rate, with 41 people on the Chupi team we are recruiting for an additional 19 roles across every department of our expanding company and we are only beginning to scratch the surface of our global ambition.

    From a market stall to an international business in just a few years, we are a team with exceptional expertise in technology, luxury, jewellery, marketing, brand and above all people. From luxury sales and marketing to sustainable supply chain development, our people are brilliant, ambitious and committed to our purpose. We have built our business on a culture of kindness, care and constant learning, building a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of innovation, improvement and  an unceasing aspiration for better.

    Come build a brighter tomorrow with us.

    The team:

    • Be part of an internationally focused business where there is huge opportunity for personal growth, including individual budgets for training delivered through a personalised professional development framework.
    • Strong focus on a work/life balance, we don’t believe in the ‘always on’ culture, we prioritise quality over quantity and productiveness over presenteeism.
    • Supportive, inclusive and collaborative open company culture - anyone can lean in and learn from our ambitious and highly motivated team.
    • Sustainability and our corporate social responsibility are at the heart of what we do at Chupi. Our team is driving change in every aspect of the business, innovating in our industry and changing the world for the better - we encourage everyone to be leaders in driving this change.
    • An empowering wellness programme.
    • A generous employee discount.
    • 30 Days Annual Leave.
    • Employer Pension Contribution. 

    The Technology

    We live and breathe technology, our team are digital natives and work across a number of industry standard platforms. Our website and our store Atrium use Shopify as our eCommerce and POS platform, that attitude has made us one of the best performing Shopify sites in Europe. Alongside Shopify, our customers enjoy a number of custom built solutions built on AWS powering customer insights, product customisation and innovative CX solutions.

    We utilise Slack for intra company communication, Xero for finance, Google Drive for collaboration, Dropbox for content management, Zendesk for customer care, DEAR for cloud based inventory and Notion for project management to ensure as a team we have the best tools at our disposal working across multiple sites to grow and scale an international business.

    What next:

    This is a salaried position based in Dublin 6W (subject to a probationary period). Terms will be discussed with the candidates at interview.

    If you think this sounds like you please write us a cover letter detailing why you think you are the perfect fit for this position and attach it along with your CV and any other relevant documents to:

    The role is open for applications until February 22nd. We will be conducting interviews with potential candidates with the role to commence in March 2021.

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